What is eBelia?

For more information regarding eBelia, please refer to https://www.bigpayme.com/ebelia or you may reach out to our BigPay support team on the BigPay app.

What's the eligibility criteria?

For more information regarding eBelia, please refer to https://www.bigpayme.com/ebelia or you may reach out to our BigPay support team on the BigPay app.

Not seeing discounts/unable to process payment after applying promo codes?

ebelia discount is still available but it's subject to travel dates, flights & seat availability. Kindly try other dates within the promo travel period. Thank you and we hope to see you in our future flights!

Can I book international flights as well?

This promotion is only applicable to Malaysia domestic destinations only. Thank you!

What is Booking Period and Travel Period for this campaign?

You can book flights from 1 Jun - 31 Aug 201 and travel from 14 Jun - 30 Nov 2021.

Is the discount/promo code applied to all-in-fare?

The promo code discount is only applicable on base fare. Any additional add-ons, airport charges, taxes, regulatory fees or other charges are excluded and will have to be paid for by the guest.

How to book SNAP?

Here are the simple ways on how to SNAP your next travel with us:

1. Click on SNAP tab on airasia.com or the mobile app
2. Select your destination and travel dates
3. Key in your Promo Code
4. The cheapest flight will be pre-selected for you, but you may select your preferred schedule
5. Select your prefered hotel and room
6. Fill in guest information and payment details

Don't miss this promo!
How-to video here where you can use to re-direct user: https://www.youtube.com/watch?v=Urai3B5Ut4k

Why is my discount for SNAP not applicable on hotel?

This ebelia discount is only applicable to Flight Base Fare and we already have best rates from hotels.

What is Booking Period and Travel Period for this campaign?

You can book flights from 1 Jun - 31 Aug 201 and travel from 14 Jun - 30 Nov 2021.

Is the discount/promo code applied to all-in-fare?

The promo code discount is only applicable on base fares. Any addition ancillaries, add-ons, airport charges, taxes, regulatory fees or other charges are excluded and will have to be paid for by the guest.

How do I use my voucher code?

Upon checkout on payment page, key in your voucher code in the voucher code field, pay with your BigPay card and the final amount will be reflected in your order summary. Thank you!

Is there minimum spend to enjoy the discount/use the voucher?

Yes, to use the voucher it requires a minimum spend of RM30 for airasia food.

Can I cancel my orders?

You may contact us via these 3 methods to request for a cancellation. Do note that cancellations are subject to our SOPs:
a) Call us at +6014 6791 841
b) Email us at [email protected]
c) Drop us a DM on our Instagram page at @airasiafood

How do I use my vouchers/discount code?

Upon checkout on payment page, key in your voucher code in the voucher code field, pay with your BigPay card and the final amount will be reflected in your order summary. Thank you!

Is there minimum spend to enjoy the discount/use the voucher?

Yes, to use the voucher it requires a minimum spend of RM50 for airasia fresh.

Can I cancel my orders?

Your order is finalized once the merchant acknowledges the shipping address. If you require any other assistance, please email us at [email protected]

How do I use my vouchers/discount code?

Upon checkout on payment page, key in your voucher code in the voucher code field, pay with your BigPay card and the final amount will be reflected in your order summary. Thank you!

Is there minimum spend to enjoy the discount/use the voucher?

Yes, to use the voucher it requires a minimum spend of RM50 for airasia beauty.

Can I request for a return or refund for product I have purchased?

To request a refund, you may reach out to us at [email protected] with your​ order details. airasia beauty and/or our merchants retain the right to approve or reject the refund of the product. Fore more information please refer to our website T&C.

How do I arrange for a refund of items purchased from airasia beauty?

To request for a refund, you may reach out to us at [email protected]​ with your​ order details. All refunds, once approved as per the product return criteria, will be processed in the form of airasia beauty voucher.
In the event you’ve failed to collect/receive the order, you must reach out to us within seven (7) days from the collection date. Failing which, your original order will be deemed cancelled and we reserve the right to forfeit any amounts paid for the Product.