All orders will be delivered by our own Joy crew during the normal shopping period. We strive to ensure safe delivery to you within 3-5 working days of your order.

[Important to Note] During Movement Control Orders, campaign period, peak shopping & promotional periods, we may require additional 5 working days on top of our standard delivery period to process and pack your orders.

To ensure a safe and prompt delivery, you are advised to ensure that the delivery address is accurate as we would not be able to guarantee a change of delivery address.

Our Joy Crew will contact you when they are doing the delivery to your delivery address. So please assist to look out for calls from our Joy Crew after you have placed your orders.

If the delivery duration is beyond your expectation, you may opt to cancel the order before the order is confirmed.

We are currently delivering your order by our in-house delivery team, therefore there will not be any tracking numbers available. Our Joy Crew will contact you when he is on the way to deliver your order. Our delivery team specialized in handling frozen products therefore, do not worry as we are currently delivering using refrigerated trucks and if we use a private vehicle, we will ensure that is sufficient insulation and dry ice to keep the ice cream in optimum condition.

Please take note of your order status as per below:

TO SHIP : Awaiting Confirmation of orders, Customer can still opt for cancellation

TO RECEIVE : Order Confirmed, Our Joy crew should send you the order within the expected time frame, cancellation of order is not possible.

COMPLETED : Order has reached your address safely, please enjoy the Ice Cream :)

In the event of inaccurate order status, please get in touch with our chat agent and we will assist you with your order.

At the time of delivery, you may be required to check your order by signing-off/ providing your last four digits of IC number to our delivery team. You agree to inspect the product/products for any obvious faults, defects or damage before you sign for received products.

5. Report Order Problem

If you receive the wrong order, missing pieces or a faulty product, please do not accept it. Please call the driver immediately when you notice the error or chat with our customer service agent via this platform within 24 hours upon receiving.

If you have any questions about your product, please chat with our customer service agent via the platform chat and we will reply to you within 24 hours (Monday-Friday)

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to product or service availability at your delivery location, errors in the description or price of the product or service, error in your order or other reasons.

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